Manage my mortgage

Autopay

Autopay is a convenient way of making your monthly mortgage payments. Once set up, your payments will be automatically deducted every month from your checking or savings account on the date that you choose. We can help you manage automatic payments, whether you’re setting up or changing existing information.

Online banking steps

For customers with a U.S. Bank demand deposit account (DDA):

For the best online banking experience, we recommend logging in at usbank.com.

1. Choose your mortgage account listed under Accounts on the customer dashboard.
2. Choose Set up & edit autopay on the mortgage account dashboard.
3. Your payment information will be listed.
   • To Set Up: Choose Enroll in autopay and enter the required information, then choose the checkbox if you agree to the terms and select Enroll.
   • To Edit: Select Payment information, then select Modify settings. Edit the desired information, then select the checkbox if you agree to the terms and select Update.
   • To Unenroll: Select Unenroll from autopay, then confirm Yes or No.
4. Once the process is complete you will be given a confirmation date of when your draft will be activated.

U.S. Bank Mobile App steps

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.

1. Choose your mortgage account from the main dashboard.
   • If you have a U.S. Bank demand deposit account (DDA), choose View & manage my account.
   • If you only have a U.S. Bank mortgage, choose View, pay & manage my account.
2. Your payment information will be listed.
   • To Set Up: Choose Enroll in autopay and enter the required information, then select the checkbox if you agree to the terms and select Enroll.
   • To Edit: Choose Payment information, then select Modify settings. Edit the desired information, then select the checkbox if you agree to the terms and select Update.
   • To Unenroll: Choose Unenroll from autopay, then confirm Yes or No.
3. Once the process is complete, you’ll receive a confirmation date of when your draft will be activated.

Additional information:

Please have your checking account and routing number for this process. Once a checking or savings account is entered for payment, it will be saved in the site. You will not be able to enroll in or modify autopay if the account is past due. This information may be unavailable if the account is past due. 

You’ll be notified by mail when the first payment is drawn. If your debit lands on a holiday or weekend, we’ll credit your loan the following business day. Otherwise, payments are posted the same day.

For assistance from a customer service representative, call 800-365-7772 Monday through Friday from 7 a.m. to 8 p.m. CT and Saturday from 8 a.m. to 2 p.m. CT.

Pay by phone

You could choose to make your monthly mortgage payment by phone either through our automated voice response system or with the help of a customer service representative. For payments made by phone, we credit the payment the same day (the next day if made on a weekend or holiday).

Call 800-365-7772 to make a payment by phone. You’ll be asked to provide your checking or savings account number and your bank’s routing number. Your mortgage payment will be electronically drafted from your loan the same day.

Pay by mail

If you choose to pay your monthly mortgage amount by mail, U.S. Bank Home Mortgage will send you a monthly billing statement with a payment slip. Detach the payment slip and mail it back, with your payment, in the enclosed envelope. Include your mortgage loan number on your check.

For overnight deliveries, please send your payment to:

U.S. Bank Home Mortgage
ATTN: Payment Processing
3751 Airpark Drive
Owensboro, KY 42301

We’ll apply your payment on the day it’s received. We don’t consider the postmark date or adjust for mail delays. Therefore, please allow at least seven business days for mailing. Allow 10 or more days during holidays and other high-volume mailing times, such as tax season.

For a hassle-free payment method, choose autopay. It’s easy to set up, and you could schedule automatic payments without worrying about any checks, stamps or mailing delays.

Branch payments

You can also make your mortgage payments at any U.S Bank branch. Please have your billing statement available when making a payment.

We generally credit any payments made at the branch the same day. However, some branches convert their systems to begin processes for the next day earlier than online, typically around 4 p.m. local time. Branches post any payment made after their conversion time the following business day. Also, some branches do not have the capability of posting a mortgage payment directly. These branches must forward payments to mortgage servicing. These payments may also post the following business day. Your receipt will indicate if your payment won’t be posted until the following business day.

Visit Find a U.S. Bank branch & ATM to locate a U.S. Bank branch.

If you’re an existing customer with a U.S. Bank first home mortgage loan, a U.S. Bank Smartly™ Checking account or an existing Gold or Platinum Checking Package, you may be eligible for a customer credit on the closing costs of your next mortgage.¹ Take 0.25% of your new first mortgage loan amount and deduct it from the closing costs, up to a maximum of $1,000.²

Whether you’re looking to buy, refinance or use your home’s equity to fund projects you’ve been dreaming about, U.S. Bank offers a broad range of home loan solutions to meet your needs.

Explore loan options

U.S. Bank online banking

1. Go to the usbank.com enrollment page.
2. Identify your account as Personal and select I have a different account.
3. Choose Mortgage, installment loan or lease, and provide your account number, last 4 digits of your Social Security number, and ZIP code.
4. Set up your username and password.
5. Enter your email address and select Continue to set up your ID Shield questions and image.
6. Choose Finish, and you’re all set.

U.S. Bank Mobile App

1. Go to the Get the Mobile App page.
2. Enter your mobile phone number and we'll text you a link to download the app to your device.
3. Follow the steps and complete enrollment. Note: You will need your account number to complete the process.

For information and access to tax documents, including your IRS 1098 statement, follow the instructions below or watch this video. 

U.S. Bank online banking

1. Under My accounts in the main navigation menu, select My documents and then choose Tax documents.
2. Choose the account and year of the document you’d like to view.

U.S. Bank Mobile App

1. In the main menu, select Statements & docs then choose Tax documents. Choose the account you’d like to view.
2. Your current tax documents will appear. You can choose another document year to see previous documents. Choose the account you'd like to view

You can set up paperless preferences for your mortgage account through online banking or the U.S. Bank Mobile App. It takes one full statement period for the change to take effect.

U.S. Bank online banking

1. Under Profile & settings, select Paperless preferences.
2. Mark the checkbox next to your mortgage account or mark the checkbox to go paperless for all eligible accounts.
3. Review the information and notification preferences, then select Save.

U.S. Bank Mobile App

1. From the main menu, choose Statements & docs.
2. Choose Paperless preferences.
3. Mark the checkbox next to your mortgage account or mark the checkbox to go paperless for all eligible accounts.
4. Choose Save.

1. Log in to online banking and select your mortgage from the customer dashboard.
2. If you are a mortgage only customer, select View, pay & manage.
3. If you are a mortgage plus U.S. Bank demand deposit account (DDA) customer, select View & manage.
4. Choose My loan.
5. View your Amortization schedule in the dashboard.
6. Choose More details to view the monthly breakdown.
7. Choose Download PDF for a copy of your amortization schedule.