If you don't have your credit card, we can help. To have a new card sent to your address on file, follow the steps below. Or if you'd like to lock your card while you look for it, see: How do I lock or unlock my credit card?
If you need your card sent to a different address, give us a call at 800-285-8585. If you see purchases you didn't make, call us at 866-821-8411. We're here 24 hours a day to help. We accept relay calls.
To report your credit card as lost or stolen using online banking
- From your dashboard, select the missing card.
- Select Card controls from the three tabs in the middle. Then choose Lost or stolen card.
- Let us know what happened to your card by picking from the list of options.
- Select your card and any other cards you'd like to close and replace. Then choose Continue.
- We'll help you lock your card(s) by selecting Lock card now. Then select Continue.
- Enter the date your card(s) went missing and then select Continue.
- Next let's review the recent transactions. Choose:
- Yes, continue if the transactions are yours.
- No, I don't if you don't recognize them.
- If you selected more than one card, we'll review each card. If not, continue to the next step.
- Confirm your shipping details and select Continue if everything looks right.
- Review the order details, then select Replace card.
To report your card as lost or stolen using the U.S. Bank Mobile App
- From the main menu select Manage cards, then choose the missing card.
- Select Report card lost or stolen.
- Let us know what happened to your card by picking from the list of options.
- Select your card and any other cards you'd like to close and replace. Then choose Continue.
- We'll help you lock your card(s) by selecting Lock card now. Then select Continue.
- Enter the date your card(s) went missing and then select Continue.
- Next let's review the recent transactions. Choose:
- Yes, continue if the transactions are yours.
- No, I don't if you don't recognize them.
- If you selected more than one card, we'll review each card. If not, continue to the next step.
- Confirm your shipping details and select Continue if everything looks right.
- Review the order details, then select Replace card.
More information
While waiting for your new card to arrive, a virtual copy of your card is available in your digital banking. Your virtual card can be used online, at the ATM or wherever contactless purchases can be made. Please see: How do I find my credit card number (virtual card)?
To use your virtual card at the ATM or for a contactless purchase, add it to your mobile wallet. To add it, see: How do I add a credit card to my digital wallet?
To freely explore our digital banking services without using your own account, visit our Digital Banking Simulators page. If you'd like a step-by-step tutorial on how to use a specific service or feature, check out our Digital Explorer page.