If there’s a pending transaction, you’re not familiar with, we’re here to help.

For a credit card transaction

You can initiate a claim from your digital banking by choosing the transaction in question and selecting Dispute this transaction. Follow the on-screen steps to complete the process. For more help, see also: How do I dispute a transaction on my credit card?

If you have any questions or concerns, give us a call at the number on the back of your card or 800-285-8585. We accept relay calls.

For a debit card transaction

Give us a call at 800-USBANKS (872-2657). We’ll help you determine what type of claim needs to be filed. We accept relay calls.

For a debit card transaction in the Completed section of your digital banking, see also: How do I dispute a transaction on my debit card?