Healthcare Payments Insight Report

Provider vs. Patient Experiences in Healthcare Payments

We surveyed 2,000 consumers and 320 healthcare providers to understand how both groups view the healthcare payments experience. The results, compiled in our newest Healthcare Payments Insight Report, show providers and patients really want the same things from payments technology – positive payment experiences, improved engagement and streamlined workflows.

Among many highlights, the report shows:

76% of providers are happy with their patient payment platform.
58% of patients are not satisfied with the communication they receive on costs.
45% of patients were not offered a payment schedule or financing options.

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Learn more about our healthcare payment solutions

Two women looking at healthcare paperwork. One is a doctor and the other is a patient.

Create the ideal patient financial journey.

Seventy-two percent of healthcare leaders see convenience as the top patient priority, according to a recent survey of finance and revenue management executives at U.S. healthcare companies. Providing digital payment methods that consumers already use is key to providing that convenience.

Check out our article highlighting the top payment priorities for healthcare consumers and how those priorities can inform your payment transformation efforts.

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From the report

All providers grapple with manual billing processes. Technologies are available to reduce the manual processes that orchestrate payment systems, namely: omni-channel payments, online portals and mobile apps, automated and recurring billing, and EHR integration.

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